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This Policy applies as between you, the User of this Web Site and Care Approved Accident Solutions, the owner and provider of this Web Site. This Policy applies to our use of any and all Data collected by us in relation to your use of the Web Site and any Services or Systems therein.
1. Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
"Account" - means collectively the personal information, Payment Information and credentials used by Users to access Material and / or any communications System on the Web Site;
"Content" - means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Web Site;
"Cookie" - means a small text file placed on your computer by Care Approved Accident Solutions Ltd when you visit certain parts of this Web Site. This allows us to identify recurring visitors and to analyse their browsing habits within the Web Site.
"Data" - means collectively all information that you submit to the Web Site. This includes, but is not limited to, Account details and information submitted using any of our Services or Systems;
"Care Approved Accident Solutions Limited" - means Care Approved Accident Solutions Limited of 2A Henry Street, Nuneaton, Warks, CV11 5SQ;
"Service" - means collectively any online facilities, tools, services or information that Intercession Solutions Ltd makes available through the Web Site either now or in the future;
"System" - means any online communications infrastructure that Care Approved Accident Solutions Limited makes available through the Web Site either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;
"User" / "Users" - means any third party that accesses the Web Site and is not employed by Care Approved Accident Solutions Limited and acting in the course of their employment; and
"Web Site" - means the website that you are currently using (www.one-stop-law.co.uk) and any sub-domains of this site unless expressly excluded by their own terms and conditions.
2. Any of the following Data may be collected:
2.2 date of birth;
2.4 job title;
2.6 contact information such as email addresses and telephone numbers;
2.7 demographic information such as post code, preferences and interests;
2.8 financial information such as credit / debit card numbers;
2.9 IP address (automatically collected);
2.10 web browser type and version (automatically collected);
2.11 operating system (automatically collected);
2.12 a list of URLS starting with a referring site, your activity on this Web Site, and the site you exit to (automatically collected); and
2.13 Cookie information (see Clause 9 below).
3. Our Use of Data
3.1 Any personal Data you submit will be retained by Care Approved Accident Solutions Limited for as long as you use the Services and Systems provided on the Web Site. Data that you may submit through any communications System that we may provide may be retained for a longer period of up to 6 months.
3.2 Unless we are obliged or permitted by law to do so, and subject to Clause 4, your Data will not be disclosed to third parties. This does not include our affiliates and / or other companies within our group.
3.3 All personal Data is stored securely in accordance with the principles of the Data Protection Act 2018. For more details on security, see Clause 8 below.
3.4 Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Web Site. Specifically, Data may be used by us for the following reasons:
3.4.1 internal record keeping;
3.4.2 improvement of our products / services;
3.4.3 transmission by email of promotional materials that may be of interest to you;
3.4.4 contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the Web Site.
4. Third Party Web Sites and Services
4.1 Care Approved Accident Solutions Limited may, from time to time, employ the services of other parties for dealing with matters that may include, but are not limited to, payment handling, delivery of purchased items, search engine facilities, advertising and marketing. The providers of such services do have access to certain personal Data provided by Users of this Web Site. Any Data used by such parties is used only to the extent required by them to perform the services that Care Approved Accident Solutions requests. Any use for other purposes is strictly prohibited. Furthermore, any Data that is processed by third parties must be processed within the terms of this Policy and in accordance with the Data Protection Act 2018.
5. Changes of Business Ownership and Control
5.1 Care Approved Accident Solutions Limited may, from time to time, expand or reduce its business and this may involve the sale of certain divisions or the transfer of control of certain divisions to other parties. Data provided by Users will, where it is relevant to any division so transferred, be transferred along with that division and the new owner or newly controlling party will, under the terms of this Policy, be permitted to use the Data for the purposes for which it was supplied by you.
5.2 In the event that any Data submitted by Users will be transferred in such a manner, you will not be contacted in advance and informed of the changes.
6. Your Rights
6.1 In accordance with the Data Protection Act 2018, you have the following rights in relation to your data.
(a) Right to access
You can request copies of information held about you.
(b) Right to correct
You have the right to have your personal information rectified if it is inaccurate or incomplete.
(c) Right to erase
You have the right to request that we delete or remove your personal information from our System
(d) Right to restrict our use of your information
You have the right to ‘block’ us from using your personal information or limit the way in which we can use it
(e) Right to data portability
You have the right to request that we move, copy or transfer your personal information
(f) Right to object
You have the right to object to our use of your information, including where we use it for our legitimate interests, or where we use your personal information to carry out profiling to inform our market research and customer demographics.
You have the right to request us to not contact you about your claim.We will inform you (before collecting such Data) if we intend to use your Data for such purposes. You can exercise your right to prevent such processing by informing our contact centre staff.
(g) Rights in relation to automated decision making
We use an automated decision making processes on our System, Services and Web Site to determine whether you have, or are likely to have, a valid claim. We will make you aware of this before you start using one of our online claim assessment tools. You are also free to speak to an adviser should you have any queries regarding your eligibility to make a claim
7. Exercising your rights
7.1 You can exercise your rights at any time by contacting us at 2A Henry Street, Nuneaton, Warks, CV11 5SQ, or email us at firstname.lastname@example.org. We may ask for proof of identity to protect your Data.
8.1 Data security is of great importance to Care Approved Accident Solutions Limited and to protect your Data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected online.
9.2 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
9.3 Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
9.4 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
9.5 We use both session and persistent cookies on our website. Most browsers allow you to refuse to accept cookies; for example:
(a) in Internet Explorer (version 11) you can block cookies using the cookie handling override settings available by clicking “Tools”, “Internet Options”, “Privacy” and then “Advanced”;
(b) in Firefox (version 44) you can block all cookies by clicking “Tools”, “Options”, “Privacy”, selecting “Use custom settings for history” from the drop-down menu, and unticking “Accept cookies from sites”; and
(c) in Chrome (version 48), you can block all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Content settings”, and then selecting “Block sites from setting any data” under the “Cookies” heading.
9.6 Blocking all cookies will have a negative impact upon the usability of many websites.
9.7 If you block cookies, you will not be able to use all the features on our website.
9.8 You can delete cookies already stored on your computer; for example:
(a) in Internet Explorer (version 11), you must manually delete cookie files (you can find instructions for doing so at http://windows.microsoft.com/en-gb/internet-explorer/delete-manage-cookies#ie=ie-11);
(b) in Firefox (version 44), you can delete cookies by clicking “Tools”, “Options” and “Privacy”, then selecting “Use custom settings for history” from the drop-down menu, clicking “Show Cookies”, and then clicking “Remove All Cookies”; and
(c) in Chrome (version 48), you can delete all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Clear browsing data”, and then selecting “Cookies and other site and plug-in data” before clicking “Clear browsing data”.
9.9 Deleting cookies will have a negative impact on the usability of many websites.
10. Our Details
10.1 Care Approved Accident Solutions Limited is a company registered in England and Wales with Registration Number 7625315.
"Thank You! My Insurance Company wouldn't help due to my son driving without valid insurance and I was advised that there was nothing I could do. You took on my claim and helped me every step of the way. As a result of the work that you did I recovered my losses in full and received an additional £1295. You also recovered Personal Injury Compensation for my wife and son. You did all this and never charged us a penny!!"